Note that you can sometimes have your order divided into several deliveries as we may send individual products directly from our collaboration partners.
Many orders are handled at our distribution center in Gothenburg, Sweden, within two working days, depending on payment approval and availability in stock. We work Monday to Friday, excluding Swedish holidays.
We use DHL Frakt, Schenker, PostNord and UPS as our carriers. The choice of carrier and delivery service depends on the country to which your order is sent.
When your order is sent from the warehouse, a delivery confirmation will also be sent to your e-mail address. An additional email will also be sent to you from the UNIFAUN Transport Management System with tracking information about your package.
The products are delivered either to a parcel delivery point near the address you entered when you ordered your products or to your door depending on the destination. If the carrier cannot deliver your package, it will be returned to our warehouse in Gothenburg.
Note When you receive your delivery, it is up to you as a customer to check whether the package is damaged before you sign the delivery note. If any damage is detected, then carefully open the packaging and check the product. It is then important that this is noted on the delivery point / shipping partner's transport slip / notice. If this is not done, it can be difficult to claim that the damage occurred during transport.
Other countries within EU: 4-7 days delivery with UPS Standard With the delivery method UPS Pickup Point, you get your package delivered to a delivery point near the address you specified when you placed the order. You will be notified via SMS or letter avi when your shipment has arrived at the delivery point. Some larger products or those that are longer than 150 cm (eg larger tables, chairs and carpets) cannot be delivered via the UPS Pickup Point delivery point, these shipments will instead be delivered to your home address.
With the delivery method UPS Home Delivery, you get your package delivered right to your front door on weekdays. You are notified via SMS or telephone and can choose the day and time for delivery within a specified delivery window. It is important that you provide the correct telephone number when placing your order.
For more information, contact your local UPS office or visit: www.ups.com
A delivery can sometimes be delayed by the customs authority in the country of destination as a random security / inspection procedure. Toniton can not influence or be held responsible for this.
Risk of loss
During transport, Toniton will be responsible for the order until it has reached you. The risk of loss is transferred to you as a customer, as soon as the order has been delivered to you.
Toniton always registers the IP address when purchasing. In that we receive a package back from a customer / recipient who has refused the package, we reserve the right to charge the customer for all costs incurred and add a handling cost of 250 SEK / 250 NOK / DKK 250 / 25 EUR / 25 GBP. The money is automatically deducted from the amount paid for the order. If the cost of handling is higher than the customer's order value, no money will be refunded to the customer. If the customer has more than two uncollected packages, the customer will be blocked from shopping at toniton.com
Returns / Refunds
Right of withdrawal
We want you to be happy with the products you buy at toniton.com. Therefore, we give you a 14-day right of withdrawal from the day you receive your order.
A customer who enters into an Agreement as a private person has the right to revoke the Agreement without reason in accordance with the Act on Distance Agreements and Agreements outside business premises (2005: 59). The right of cancellation does not apply to customers who enter into the Agreement in their capacity as entrepreneurs.
All goods in the order must be delivered in order for the deadline for the Right of Withdrawal to begin. If delivery takes place at different times, the deadline begins when the last part of the order has been delivered.
When using the Right of Withdrawal, you as a customer must notify Toniton within 14 days of receiving the product / products. To do this, follow the instructions in sections 7.2-7.4 below.
You can also use the Consumer Agency's remorse form, see link below.
Instruction for returns
The product(s) must be returned well packaged in our / our original packaging
Note that you as a customer are responsible for packing the return so that it is not damaged during the return transport.
You as a customer must be responsible for all costs regarding return shipping. Please note that the cost of return shipping is likely to be higher than the shipping you paid to get the products home. This is because it is much more expensive to buy a single shipment than for those who procure large volumes.
We recommend that you book a traceable shipment as you as a customer are responsible for the return.
Fill in the Return Form and place it in the package. The return form must be in your original package.
Keep your receipt as proof until you have received your refund.
We do not have the opportunity to exchange one product for another. However, you can always return the product / products according to the instructions above and then place a new order. Please note that shipping costs are non-refundable.
When using the right of withdrawal or in the event of a complaint that has resulted in a refund decision, the following applies: Once the product has arrived in Toniton, we will refund you within 14 days. If you return fewer products than the total order consisted of, you will only be refunded for the products you have returned. We will refund you through the same payment option you used when ordering.
When exercising the right of withdrawal, your shipping costs are not reimbursed, but the amount for shipping is settled in the transaction for the item sent in return. Note, however, that the shipping cost is always reimbursed in full in the event of an approved complaint. See price list under General Terms and Conditions - 6 Shipping & Delivery.
If you have any questions regarding your refund, please contact us at: firstname.lastname@example.org